Frequently Asked Questions
Your guide to smart, budget-friendly travel in Malaysia. Find answers to the most common questions below.
Your Questions Answered
How do I book a budget hotel with StayWise Malaysia?
Visit our Budget Hotels page to browse and choose your preferred hotel. Click "Book Now" to connect with our team for the best rates and availability.
Are the hotels listed verified for quality?
Yes, every hotel is carefully selected and regularly reviewed to ensure excellent standards of comfort, safety, and service.
Can I get a refund if I cancel my booking?
Refund policies vary by hotel. Please check the hotel's policy on the booking page or contact our support for more details.
Is it safe to travel solo in Malaysia?
Malaysia is considered safe for solo travelers, but always practice common sense and stay aware of your surroundings.
What languages are spoken at the hotels?
English and Malay are widely spoken at all our partner hotels. Some staff may also speak Mandarin or Tamil.
How do I get customer support?
Contact us by phone at +60 3-9212 8833 or email [email protected]. Our support hours are Mon-Fri: 9:00-18:00, Sat: 10:00-15:00.